The Guest Experience

We know that a booking a hotel and booking a holiday home are two different experiences. This includes the check-in process, the accommodation, and even the extra services. That’s why we’d like to educate you on how we work.

The check-in process can be summarised into 4 simple steps:

Book Online

Check whether your favourite apartment has availability, and make your booking.

Provide Check-in Time

Once booking is confirmed, our staff will contact you for your check-in time.

Dedicated Host Meets You

On your check-in day, a Dedicated Host will meet you at the premises to check you in.

Check Into your Apartment

Once your check-in is complete, you are ready to settle in.

UrbanMinder is 100% committed to an excellent and unique guest experience. We believe that when you book an accommodation, you’re also booking an experience. Your basic package already includes coffee/tea with milk, fresh linens and towels, laundry and dishwashing detergent, toiletries, weekly housekeeping, and unlimited WiFi.

Enhance your experience with any of our add-ons below for a more personalised stay:

On-the-phone Personal Concierge

Our on-the-phone concierge are at your service. From finding out prices for tours to ordering a taxi for you, our concierge can pretty much help you do anything.

Food delivery on Arrival

Looking to immediately tame your hunger when you arrive at our apartment? Let us handle the choice, order process, and delivery for you. Just give us a rough idea on what you want (eg. pizza, no pineapples) or even specifics, and we will take care of the rest.

Groceries Delivery

At a flat rate of $50, we will deliver whatever groceries you want, when you want it. Just give us a your grocery list and rest assure, they will be on your table and in the fridge.

Personalised Celebratory Packages

Booking for a special day or celebration? Customise your stay and substantially enhance your experience with us. Simply tell us how you envision your stay and what you’d like to add on to this special day of yours, and we will organise them for you. This service is ideal for celebrating your birthday, your anniversary, Valentine’s Day, or any other special day.

Flexible Housekeeping on Demand

Want more than weekly housekeeping? We can provide housekeeping on demand for you. Only pay when you truly need your apartment refreshed, with fresh towels, linens, and everything else refilled.

Liquor Run

Get alcohol ready on arrival or have them delivered to you, hassle-free. Simply tell us what you like and we can sort out the rest. Our team of alcohol experts will ensure they make the best choice for your based on your occasion, budget, and personal taste.